Thank you for choosing Phat Bars! We appreciate your interest in our products and want to ensure that your shopping experience with us is smooth and enjoyable. This Shipping Policy outlines the terms and conditions governing the shipment of products ordered from our website, www.phatbars.com.au. Please read this policy carefully before placing your order.

Shipping Destinations

We currently offer shipping services within Australia only. We do not ship internationally at this time. However, we are continuously exploring options to expand our shipping capabilities, and we hope to serve customers worldwide in the future.

Order Processing Time

We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and public holidays. During peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your patience and understanding during these times.

Shipping Methods and Costs

We offer standard shipping for all orders within Australia. The shipping cost for your order will be calculated at checkout based on the weight and dimensions of the items, as well as the shipping address. Please note that additional charges may apply for remote or rural locations. Shipping prices noted below:

QLD: Starting from $20
NSW: Starting from $20
ACT: Starting from $20
VIC: Starting from $20
SA: Starting from $20
WA Regional: Starting from $20
NT: Starting from $20

Delivery Time

The estimated delivery time depends on your location and the shipping method selected. Typically, orders shipped via standard shipping will arrive within 3-7 business days after the order has been processed. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays. Once your order is shipped, you will receive a shipping confirmation email with tracking information to track your package’s progress.

Order Tracking

We provide order tracking for all shipments. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website and accessing the Order History section.

Undeliverable Packages

In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, refusal to accept the package, or multiple failed delivery attempts, the package will be returned to us. In such cases, we will contact you to arrange for reshipment. Please note that additional shipping fees may apply for reshipment.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the package. We may request photos or other evidence of the damage or defect to assist with the resolution process. Depending on the circumstances, we will either replace the item or provide a refund.

Customs and Duties

All orders shipped within Australia are not subject to customs duties or import taxes.

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at [contact information]. We are here to help!

Thank you for choosing Phat Bars and trusting us with your order. We hope you enjoy our products and have a wonderful shopping experience!